Shipping & Returns Policy

SHIPPING POLICY

DOMESTIC SHIPPING

UK Mainland Standard Shipping is £3.99 (Estimated 2-4 working days) 

UK Remote Area Standard Shipping is £8.99 (Estimated 4-7 working days) (Northern Ireland,Scottish Highlands & Islands,Channel Islands,Guernsey,Isle of Man, Jersey

INTERNATIONAL CUSTOMS AND DUTY FEE

EU Standard Shipping is £14.99 (Estimated 5-10 working days)

International Shipping is £23.99(Estimated 7-14 working days)

As we are unable to advise the exact amount of custom and duty fees, buyers are responsible for all custom and duty fees that may occur to the order once it has reached the order destination. 

You will receive a confirmation email upon placing an order. Please note delivery address can not be changed or edited after an order is placed.  Orders will be processed within 1-2 working days after payment confirmation.

You will receive email with tracking information once your order has been processed. Shipping time provided is to be used as a guide,  Inés Nails cannot take responsibility for customs clearance delays or other possible delays. 

All domestic orders are shipped, Monday to Friday excluding Bank holidays and weekends. We cannot dispatch packages to P.O. BOXES or APO/FPO addresses. 

Items are shipped via Evri, Royal Mail for the UK. And we use Parcelforce for EU and International Shipping. Your delivery costs will be calculated at checkout.

RETURNS POLICY

Please note that due to hygiene concerns we are unable to provide exchange or refunds for change of mind or if you wish to request a different style/size. We encourage you to review your order carefully before making a purchase.

DAMAGE AND ISSUES

Products arrived damaged or if you have received the wrong products. Please contact us immediately at inesnails.london@gmail.com.

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • It should be unused, with all tool kit items.
  • The item must be in its original packaging.
  • You will need to provide the receipt or proof of purchase.

Refunds will be processed within 14 days of receiving the returned package in its original condition. PLEASE NOTE WE DO NOT ACCEPT ITEMS RETURNED TO US WITHOUT PRIOR APPROVAL.

IF YOU HAVE ANY FURTHER QUESTIONS OR REQUIRE ASSISTANCE, PLEASE DON'T HESITATE TO CONTACT US AT inesnails.london@gmail.com. WE ARE HERE TO HELP YOU THROUGHOUT THE RETURN PROCESS.